Cancellation and Refund Policy

Cancellations Before Device Placement

• A customer may cancel before any test device is placed for a full refund of amounts paid to Fast Track for services not yet performed.
• Fast Track does not refund any separate third-party fee that was clearly disclosed as nonrefundable and has already been incurred on the customer's behalf.
• Please cancel as early as possible using the contact information in the booking confirmation.

Rescheduling Before Device Placement

• A placement or retrieval appointment may be rescheduled without charge when reasonable notice is provided.
• Repeated rescheduling, failure to provide access, or same-day access problems may require a new appointment and a reasonable trip charge disclosed before the visit is confirmed.
• Fast Track may reschedule because of unsafe conditions, severe weather, illness, vehicle problems, laboratory interruption, or other circumstances outside our reasonable control. If we cannot provide the service within a reasonable time, the customer may cancel and receive a refund for the unperformed service.

After Testing Has Begun

Testing begins when a device is placed at the property. Once testing begins:

• Charges for placement, retrieval, device use, shipping, laboratory analysis, data review, and other work already performed are nonrefundable, except when the test cannot be completed because of Fast Track's error or an equipment failure not caused by the customer or property occupants.
• If Fast Track's error or equipment failure prevents a valid result, Fast Track will offer a no-cost retest or a refund of the affected service.
• If the customer cancels after placement, prevents retrieval, or declines completion, Fast Track may retain the portion of the payment reasonably attributable to work performed and costs incurred. Any unearned balance will be refunded.

Invalid Tests and Customer Interference

A test may be invalid or unsuitable for the intended purpose if required conditions are not maintained or if a device is moved, covered, damaged, opened, lost, exposed to unusual conditions, or otherwise disturbed. Open windows or exterior doors, improper HVAC operation, construction activity, access failures, or inaccurate property information may also affect the test.

When invalid conditions are caused by the customer, occupants, agents, contractors, visitors, or property conditions outside Fast Track's control:

• The original service is not refundable for work and costs already incurred.
• A retest may be required and may be charged at the current applicable rate.
• Fast Track will disclose and obtain approval for the retest charge before deploying new devices.

Laboratory or Shipping Delays

Laboratory and shipping timelines are estimates. A delay alone does not create a right to a refund if a valid report can still be produced. If a device is lost or damaged in transit, or the laboratory cannot produce a result through no fault of the customer, Fast Track will offer a no-cost retest or an appropriate refund.

Reports Already Completed or Released

Once a valid final report has been completed and released, the service is considered fully performed and is nonrefundable. This does not limit Fast Track's responsibility to correct a confirmed clerical, calculation, or reporting error.

Duplicate or Incorrect Payments

Duplicate charges and verified billing errors will be refunded to the original payment method. Please contact us promptly with the invoice number and transaction details.

Refund Timing

Approved refunds will be issued to the original payment method when practical. Bank or payment-processor posting times may vary. Fast Track will confirm when the refund has been initiated.

Chargebacks

Please contact Fast Track first so we can review and correct any concern. Filing a chargeback does not cancel a valid payment obligation for services properly authorized and performed.